Frequently Asked Questions About Health Services
Frequently Asked Questions
Do you take insurance?
We are working to accept major insurances. We are currently in network with Blue Cross Blue Shield and Cigna. Insurance can be used for primary care visits only. Our other services—like THRIVE Lifestyle Visits, weight loss, and hormone therapy—are offered at self-pay pricing. We’re happy to provide a superbill at the end of your visit that you can submit to your insurance for possible reimbursement.
Do you take walk-ins?
If a provider is available, we’ll be happy to see walk-ins! Feel free to give us a quick call to check availability before you come by.
Do you offer after-hours appointments?
Sometimes we can accommodate your needs after hours. Just give us a call, and we’ll do our best to find a time that works.
Do I need to bring anything to my first appointment?
Please bring your ID, a list of your medications and supplements, and any past medical records if available.
Do you have an in-house lab?
Yes, we do! We offer convenient in-house lab testing for many common labs and screenings.
What payment methods do you accept?
We accept credit/debit cards, HSA/FSA cards, and cash. We do not accept checks.
Do you do X-rays?
No, we do not offer X-rays in the clinic, but we can refer you to a local outpatient facility for quick and convenient imaging.
Do you offer telehealth?
Yes! We offer virtual visits for many services.
Do you treat chronic pain?
No, we do not treat chronic pain, but we’re happy to refer you to a trusted specialist who can help.
Do you provide referrals if I need a specialist?
Yes, we can refer you to trusted specialists as needed.
What if I have to cancel my appointment?
If you need to cancel or reschedule, please contact us as soon as possible. We appreciate at least 24 hours’ notice so we can offer the spot to another patient.
What is a THRIVE Lifestyle Visit?
These visits are all about finding (and fixing!) the root cause of what’s going on, not just covering up symptoms. Book a free 15-minute Discovery Call to find out if this option is right for you.
What can THRIVE Lifestyle Visits help with?
THRIVE Health Visits can help with things like fatigue, brain fog, stress, gut issues, inflammation, stubborn weight, and hormone imbalances.
What kind of testing do you do?
In addition to routine lab work, we also offer advanced functional testing such as GI mapping to check your gut health, food sensitivity and allergy testing, advanced hormone panels, micronutrient testing, genetic testing, and tests that look at inflammation and heart health markers.
Do you prescribe weight loss meds?
Yes! We create personalized plans that can include the latest medications, compounded options, and a whole-body approach.
Does everyone qualify for weight loss treatment?
No, you have to meet certain medical and safety criteria to qualify for a weight loss program. We’ll assess this during your consultation.
What is BHRT (bioidentical hormone replacement therapy)?
Bioidentical hormones are hormones that are chemically identical to the ones your body naturally produces. They’re used in hormone replacement therapy (HRT) to help restore balance when hormone levels are low or out of sync.
Do you offer HRT for men and women?
Yes! We offer hormone replacement therapy tailored for both men and women.
Can everyone take hormone replacement therapy or testosterone replacement therapy?
No, you need to meet specific qualifications to ensure it’s safe and appropriate. We’ll determine this through a careful assessment and lab work.
What forms of HRT do you use?
We offer creams, patches, pills, and injections; we’ll help you find what works best for you.
Can I bring a family member to my appointment?
Absolutely! Support is always welcome.
Still have questions? Call Hometown Health and Wellness at (281) 549-4288 or schedule an appointment online—we’re here to help you get the care you need in Kemah, TX.